gitea/docs/content/doc/help/seek-help.en-us.md

date	title	slug	weight	toc	draft	menu
2018-05-21T15:00:00+00:00	Support Options	seek-help	10	false	false	[{sidebar [{parent help} {name Support Options} {weight 20} {identifier seek-help}]}]

Support Options

• Discord
• Discourse Forum

NOTE: When asking for support, it may be a good idea to have the following available so that the person helping has all the info they need:

1. Your app.ini (with any sensitive data scrubbed as necessary).
2. The Gitea logs, and any other appropriate log files for the situation.
   • The logs are likely to be outputted to console. If you need to collect logs from files, you could copy the following config into your app.ini (remove all other [log] sections), then you can find the *.log files in Gitea's log directory (default: %(GITEA_WORK_DIR)/log).

   ; To show all SQL logs, you can also set LOG_SQL=true in the [database] section 
   [log]
   LEVEL=debug
   MODE=console,file
   ROUTER=console,file
   XORM=console,file
   ENABLE_XORM_LOG=true
   FILE_NAME=gitea.log
   [log.file.router]
   FILE_NAME=router.log
   [log.file.xorm]
   FILE_NAME=xorm.log
   

3. Any error messages you are seeing.
4. When possible, try to replicate the issue on try.gitea.io and include steps so that others can reproduce the issue.
   • This will greatly improve the chance that the root of the issue can be quickly discovered and resolved.
5. If you meet slow/hanging/deadlock problems, please report the stack trace when the problem occurs:
   1. Enable pprof in app.ini and restart Gitea

   [server]
   ENABLE_PPROF = true
   

   2. Trigger the bug, when Gitea gets stuck, use curl or browser to visit: http://127.0.0.1:6060/debug/pprof/goroutine?debug=1 (IP must be 127.0.0.1 and port must be 6060).
   3. If you are using Docker, please use docker exec -it <container-name> curl "http://127.0.0.1:6060/debug/pprof/goroutine?debug=1".
   4. Report the output (the stack trace doesn't contain sensitive data)

Bugs

If you found a bug, please create an issue on GitHub.

Chinese Support

Support for the Chinese language is provided at Our discourse or QQ Group 328432459.