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1.7 KiB
1.7 KiB
| date | title | slug | weight | toc | draft | menu |
|---|---|---|---|---|---|---|
| 2018-05-21T15:00:00+00:00 | Support Options | seek-help | 10 | false | false | [{sidebar [{parent help} {name Support Options} {weight 20} {identifier seek-help}]}] |
Support Options
NOTE: When asking for support, it may be a good idea to have the following available so that the person helping has all the info they need:
- Your
app.ini(with any sensitive data scrubbed as necessary) - The
gitea.log(and any other appropriate log files for the situation)- e.g. If the error is related to the database, the
xorm.logmight be helpful
- e.g. If the error is related to the database, the
- Any error messages you are seeing
- When possible, try to replicate the issue on try.gitea.io and include steps so that others can reproduce the issue.
- This will greatly improve the chance that the root of the issue can be quickly discovered and resolved.
- If you meet slow/hanging/deadlock problems, please report the stack trace when the problem occurs:
- Enable pprof in
app.iniand restart Gitea
[server] ENABLE_PPROF = true- Trigger the bug, when Gitea gets stuck, use curl or browser to visit:
http://127.0.0.1:6060/debug/pprof/goroutine?debug=1(IP is127.0.0.1and port is6060) - Report the output (the stack trace doesn't contain sensitive data)
- Enable pprof in
Bugs
If you found a bug, please create an issue on GitHub.
Chinese Support
Support for the Chinese language is provided at Our discourse or QQ Group 328432459.